Legal

Refunds & Cancellation

Last updated September 15, 2026. This is part of the Terms of Service. It covers the platform subscription an operator pays ACOService — not what an operator charges their own members.

1. How billing works

The platform subscription is billed monthly in advance through Stripe, at the price on the pricing page or the discounted price your code gave you. Your renewal date is shown in the owner console.

2. Cancelling

Cancel at any time from the billing portal in the owner console. Cancelling stops future charges; your ACOs stay online until the end of the period you already paid for, and then follow the lapse rule below. There is no cancellation fee.

3. Refunds

  • Partial months are not refunded. If you cancel on day 10, you keep the service to the end of the month you paid for; the remainder is not returned.
  • Duplicate charges and our mistakes are refunded in full. If you were charged twice, or charged after a confirmed cancellation, tell us within 30 days and we will refund it.
  • A discount code cannot be applied after the fact. Codes are entered at checkout; we cannot refund the difference for a code you had but did not use.
  • Refunds go back to the original payment method. Where a law gives you a stronger right, that law applies.

4. If a payment fails or a subscription lapses

Your published ACOs stay online for a 30-day grace period and we alert you by Discord and in the console. If the subscription is not restored by the end of that period, your published sites go offline and your bots stop. Nothing is deleted. Paying again restores everything.

5. Chargebacks

Please ask us before disputing a charge with your bank — most problems are fixed in a ticket the same day. A chargeback opened without contacting us may lead to the account being suspended until it is resolved.

6. Your members

Payments a member makes to an operator’s ACO go through that operator’s own payment accounts. Refunds for those are the operator’s decision under the operator’s own terms; ACOService is not a party to them.

7. How to ask

Open a ticket in the ACOService Discord with the email on your account and the date of the charge.